Indigenous x Pasifika Drop V2
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FAQ
Before getting in touch, have a look here and see if we can answer any of your questions
📦 How long does shipping take?
We ship all orders from our warehouse in Queensland, Australia.
Australia: 1–7 business days, depending on how close you are to QLD.
New Zealand: 3–5 business days.
Pacific Islands: 6–18 days (depending on the island).
International: We also ship to the USA, UK, Lebanon, South Africa, Japan, and France. Orders typically arrive in 4–15 business days.
Once your order ships, you’ll get tracking details so you can follow it every step of the way.
⏳ Why do you always run out of stock?
We don’t make huge quantities of each design — and that’s intentional.
We want every customer to feel like they’ve got something exclusive, not something you’ll see on everyone else.
It’s about keeping things unique and not overdoing it.
That’s just how we do things.
🎨 Can I order custom hats?
Absolutely — if you’re ordering 25 or more hats, we’ve got you covered.
Whether it’s for your team, brand, or event, we can bring your design to life.
Just head to our custom lid request page, drop your idea, and we’ll handle the rest.
♻️ Do you ever restock old designs?
Yes — our standard country and cultural hats get restocked every 2-3 months.
But our limited edition drops? Once they’re gone, that’s it.
We want collectors and supporters to feel like they’ve got something truly special.
👒 How do I know what size to get?
Most of our hats are one size fits all with adjustable straps on the back.
However, our Bucket Hats come in two sizes:
Medium: fits 90% of people
XL: for bigger heads or looser fits
The good news? They’re adjustable either way — even XL can be tightened for a cozy fit. It’s pretty hard to go wrong.
🔁 What’s your return and refund policy?
Simple: if you’re not feeling the fit, colour, or design — we’ve got you.
We offer hassle-free returns and refunds for any reason. Just email us and we’ll sort it out.
The only thing we ask is that you cover the return shipping cost.
🎨 Where do your designs come from?
Every design is created in collaboration with top artists from the cultures they represent.
We work closely with them to make sure each hat reflects the identity, style, and meaning behind the culture — with the respect it deserves.
Our goal is to make sure every culture is seen, recognised, and represented properly.
🌍 Can you make a hat for my country?
We care deeply about cultural representation.
If you don’t see your country or culture in our current range, we’d love to hear from you.
Whether it’s a flag, a traditional pattern, or a concept that means something to your community — send us a message.
You can reach out via email or Instagram DM — we check everything and take every request seriously.
No country is too small. If there’s a culture to represent, we’re open to working it into a future design.
📦 Do you offer bulk discounts or team orders?
Definitely. Whether you’re a club, school, or event team — we can hook you up.
Email us with your idea and quantity, and we’ll work out a bulk rate and any custom options you might want.