Refund policy
Last updated: 11 August 2026
We want every piece to feel right. If something isn't, here's exactly how returns, refunds and replacements work — in plain English.
The short version
- Changed your mind? You have 30 days from delivery to return any standard item for a refund or exchange.
- Something's wrong with it? Tell us within 7 days of delivery and we'll replace it or refund you in full — including shipping.
- Made-to-order and custom pieces — basketball jerseys and shorts, custom hats, bulk team orders — are final sale unless faulty.
- Just ordered and spotted a mistake? You can edit or cancel your order yourself within 30 minutes of placing it — the link is in your confirmation email.
Returns & exchanges (change of mind)
Any standard item can come back within 30 days of delivery, as long as it's:
- Unworn and unused, in original condition
- With all tags and packaging included
Email hello@leaguelids.com before posting anything back — we'll confirm the return and send you the return address. Returns sent without contacting us first may not be accepted.
Want a different size or colourway instead? Exchanges depend on stock — if we can't swap it, we'll refund you.
Refunds
Once your return arrives and passes a quick inspection, we refund your original payment method — card, PayPal or Afterpay. Allow 5–10 business days for it to appear, depending on your bank.
We can't refund items returned worn, damaged or incomplete, or orders lost because the address entered at checkout was incorrect.
Faulty, damaged or wrong item
If your order arrives damaged, faulty, or isn't what you ordered, email us within 7 days of delivery with a photo or two. Once confirmed, we'll send a replacement or refund you in full — including any shipping. This never costs you anything.
Made-to-order, custom & bulk orders
These are made specifically for you, so they're final sale and can't be returned or exchanged unless faulty:
- Basketball jerseys and shorts (cut and sewn to order, including personalised names and numbers)
- Custom hats
- Bulk team orders (25+ units)
Please double-check sizes, colours and the spelling of any name or number before confirming your order.
Pre-orders
Pre-order items show their estimated ship date on the product page. Your 30-day return window starts the day your order is delivered, same as everything else.
Gift cards
Gift cards are non-refundable and can't be exchanged for cash.
Return shipping
For change-of-mind returns, you cover the return postage. We recommend a tracked service — we can't refund a return that goes missing on its way back. If the item is faulty or we made the mistake, shipping is on us.
Chargebacks
Please contact us before opening a dispute with your bank — we resolve almost everything quickly through the process above. If a chargeback is filed without giving us the chance to help first, we may restrict future purchases.
Your consumer rights
Nothing in this policy limits your rights under the Australian Consumer Law, the New Zealand Consumer Guarantees Act, or any equivalent consumer law where you live.
Contact us
Email hello@leaguelids.com — we aim to reply within 48 hours, and it's usually much faster.